Frequently Asked Questions
Here are answers to some of the most common questions our customers have before purchasing our luxury hair extensions. If you need more information, feel free to reach out to us at info@courtneykacehair.com—we’re happy to assist you!
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What makes your hair extensions luxurious?
Our extensions are 100% ethically sourced from South East Asia, high-quality Virgin human hair, ensuring a seamless, natural look with unmatched softness and longevity.
How long do your hair extensions last?
With proper care, our luxury extensions last 1 year & longer , depending on the customer and his/her maintenance.
Can I color or style the extensions?
Yes! Our extensions can be dyed, curled, straightened, and styled just like natural hair. However, we recommend consulting a professional colorist to maintain hair quality.
What’s the difference between raw hair and virgin hair?
Raw hair is completely unprocessed and collected from a single donor, while virgin hair can have multiple raw hair donors. Some virgin hair has minimal processing on wavy or curly textures during drying to maintain consistency in its curl pattern and texture.
How do I choose the right length and texture?
16" shoulder length/collar bone. 20" bottom of bra strap/waist length. 24" top of butt length. Straight Hair is relaxed, silky and smooth 2a-3c grade hair. Natural Wave is thick, textured and natural 3c-4a grade hair. If you need help, our team is happy to assist!
Do your extensions shed or tangle?
Our extensions are crafted with reinforced wefts and cuticle-aligned strands to minimize shedding and tangling, ensuring a smooth, long-lasting experience.
How do I properly care for my extensions?
We recommend using sulfate-free shampoos, deep conditioning regularly, applying light oil when needed. Sleeping with a Satin scarf or bonnet at night and storing them properly to maintain their softness and longevity.
Can I sleep or swim with my extensions?
We recommend wrapping your hair in a silk or satin scarf before sleeping. While swimming, wear a swim cap to protect the hair from chlorine and saltwater or wash immediately after as you would your real hair.
What is your return and exchange policy?
14 day to Return/Exchange. Due to hygiene reasons, we only accept returns on unused, unopened hair in its original packaging. Please review our full policy before purchasing.
Do you offer wholesale or salon partnerships?
Yes! We provide exclusive wholesale pricing and custom partnership options for salons and businesses. Contact us for more details.